The Clinical Operations Supervisor is responsible for working collaboratively with the Unit Director and other discipline directors, as applicable, to plan for, supervise and evaluate all program operations and patient care delivery in the clinical area. The individual displays or is developing competence in the 5 core health competencies of interdisciplinary teamwork, quality improvement, evidence-based practice, patient-focused care, and informatics. Responsibilities include organizational planning, compliance with regulatory standards, fiscal management, setting and maintaining standards of nursing care and practice, coordinating services, and providing for the professional growth of staff, and clinical coaching on the unit and the bedside with all staff. He/She shares joint responsibility with Director for all outcomes of unit to include but not limited to patient satisfaction, employee engagement and fiscal responsibility. Clinical Operations Supervisors are expected to work holidays and weekends as needed.
Works within interdisciplinary team: Provides support/education to staff while maintaining a positive, safe working environment. Collaboratively interact with other management teams as well as administration to provide patient focused care.
Values Communication and relationship building: Responsible for coaching staff and providing support and expectations. Provides service recovery to patient and family. Collaborates with the Director to provide education to staff in form of focus groups Provides visual aides for patient and staff education while also providing education and support to student nurses.
Utilizes Informatics/Business Skills: Utilizes hospital informatics by using smart-square scheduling, Kronos Workforce, MAK, Soarian, NASH, Healthstream, Softmed, Pyxis, Microsoft Outlook and Microsoft Office to maintain daily operations and maintain fiscal responsibility.
Applies Leadership and Professional Practice Skills: Obtains/Maintains advanced degree & Certification as indicated per job description and encourage staff to do the same. Participate in leadership follow-up as well as hospital strategic planning. Lead the way with staff by modeling the way with hospital wide initiatives. Provide staff evaluations and ensure the standards of practice are being followed.
Applies Quality and Patient-Focused Care: Promotes hospital wide initiatives, by providing & monitoring that best practice is being utilized through service excellence and Risk Management. Responsible for maintaining competency for there specific unit with the expectation to work as charge nurse/staff nurse when applicable. Participates in daily interdisciplinary round.