FSW - PSA Float

ID
2017-21256
Department
Nutritional Services
Work Hours
Primary: 1600-2030; Secondary: 0500-1130, 0630-1500, 1200-2030, 1400-2030
Position Type
Regular Part-Time
Hours Per 2-Week Pay Period
40-56 Hours
US-NY-Plattsburgh
Weekend Requirements
Working every other weekend required and holidays as scheduled

Overview

Under the direction of the Supervisor, Food and Nutrition, the FSW performs a variety of food service functions including patient tray assembly and distribution, and dish room activities.  Adheres to general sanitation practices when handling food and equipment.  Responsible for the proper operation, handling and cleaning of equipment used in performing duties.

 

Under the direction of the Supervisor, Food and Nutrition, the PSA performs a variety of patient/resident services.  These functions include but are not limited to the following, delivery of meals, nourishments or floor stock, assisting a patient/resident with menu selection, assistance with tray set-up, opening containers, , communicating any related issues to the nutrition department or nursing station as appropriate.  Performs a variety of food service functions including patient tray assembly and distribution.  Adheres to general sanitation practices when handling food and equipment.  Responsible for the proper operation, handling, and cleaning of equipment used in performing duties.

Responsibilities

Food Service Worker

  1. Maintains a safe and clean work environment.
  2. Works overtime when needed.
  3. Projects a positive image within the Medical Center and the community.
  4. Participates in providing quality service to all customers
  5. Understands job responsibilities, anticipates needs and is prepared to accurately complete assignments in a safe and timely manner.
  6. Performs dishroom activities:
  • Fills dish machine tanks and checks soap and rinse solutions before washing dishes.
  • Cleans and sanitizes service ware, pots and pans.
  • Cleans and sanitizes food cart and loweraters.
  • Removes trash from barrels as needed.
  • Leaves dish room area clean and orderly, floors and walls clean.
  • Alerts supervisor of all equipment failures and safety hazards that occur while working.
  1. Performs tray station duties:
  • Sets up tray stations completely and efficiently prior to meal service.
  • Prepares patient trays according to diet orders and menu specifications.
  • Prepares late trays and delivers them promptly.
  • Identifies patients prior to delivering food items.
  • Delivers meal carts to patient units at designated times.
  • Returns patient carts to dish room at designated times.
  • Checks nursing kitchens for leftover trays after each meal and delivers to dish room.
  • Cleans tray line after each use.
  • Assist cooks with setting up hot stations efficiently prior to meal service.
  • Assist cooks with keeping hot station stocked efficiently.
  • Assist cooks with getting special/charted items to the line as time allows and/or as directed.
  • Run patient/resident late trays as assigned/needed.
  • Thicken soups and coffees to standards at hot and cold stations.
  1. Stocks supplies and maintains service area
  • Displays bakery products in the cafeteria
  • Brews coffee and stocks condiments as needed.
  • Stocks all silverware, dishes, paper and plastic goods, soda, snacks, ice cream and other products throughout the day.
  • Cleans equipment after use
  • Stock hot and cold stations at the end of each meal service.
  1. Performs sanitations duties:
  • Empties trash, recycling barrels, and cardboard in the kitchen and cafeteria.
  • Cleans trash containers as needed.
  • Removes waste from department and take to dumpster.
  • Sweeps, mops, in kitchen and as needed to maintain a clean and sanitary environment.
  • Cleans walls, vents and equipment.
  • Places mops and rags in receptacles after use.
  • Clean hand sinks in the kitchen and cafeteria.
  • Removes waste and cleans waste containers in all nutrition service offices.
  • Clean and sanitize all hot and cold stations after each meal service.
  • Maintains a clean and sanitary environment
  • Completes sanitation checklists as required and responsible for adressing any areas of non-conformance
  1. Performs customer service duties:
  • Sets up workstation according to diagram prior to meal period.
  • Knows menu items and portion control.
  • Sitrs food to keep looking fresh during service and notifies cook to anticipate run outs.  Advises cook when food is no longer looking fresh and must be replaced.
  • After service, cleans workstation and leaves area stocked and orderly.
  • Respects and maintains confidentiality in all areas.  This includes patients, families, co-workers, and physicians.  In addition, this includes medical, financial, and personal information.
  • Assumes responsibility and accountability for individual judgments, actions, and decision making.
  • Performs all other duties as assigned.

 

Patient Service Assistant

  1. Assumes responsibility and accountability for individual judgments, actions, and decision making.
  2. Maintains a safe and clean work environment.
  3. Works overtime when needed.
  4. Projects a positive image within the Medical Center and the community.
  5. Participates in providing quality service to all customers.
  6. Respects and maintains confidentiality in all areas. This includes patients, families, co-workers, and physicians.  In addition, this includes medical, financial, and personal information.
  7. Demonstrates proper tray identification system and basic nutrition knowledge.
  8. Assists customers with tray set up and menu selection.
  9. Delivers meals, nourishments, and floor stock in a timely manner.
  10. Communicates any known issues with all pertinent parties (nursing, nutrition, etc.).
  11. Demonstrates appropriate phone manners and customer service skills.
  12. Completes assignments and follows through on patient/resident requests.
  13. Keeps job materials and supplies well organized for quick retrieval.
  14. Inventories unit floor stock and generates order to gather and prepare. Delivers and rotates floor stock to units.
  15. Delivers nourishments to residents and patients.
  16. Sets up and serves special function events for the Medical Center as needed.
  17. Works efficiently to assure timely setup of special functions.
  18. Performs tray station duties:
  • Sets up tray stations completely and efficiently prior to meal service.
  • Prepares patient trays according to diet orders and menu specifications.
  • Prepares late trays and delivers them promptly.
  • Identifies patients prior to delivering food items.
  • Delivers meal carts to patient units at designated times.
  • Returns patient carts to dish room at designated times.
  • Checks nursing kitchens for leftover trays after each meal and delivers to dish room.
  • Cleans tray line after each use.
  1. Performs customer service duties:
  • Sets up workstation according to diagram prior to meal period.
  • Knows menu items and portion control.
  • Stirs food to keep looking fresh during service and notifies cook to anticipate run outs.
  • Advises cook when food is no longer looking fresh and must be replaced.
  1. Responsible for pouring coffee and teas as needed. Thicken beverages when necessary according to standards.
  2. Cleans and sanitizes food cart and loweraters.
  3. Responsible for cleaning carts, putting dishes away, and wrapping silverware
  4. Other duties as assigned.

Qualifications

  1. High School Diploma, GED Equivalent, or a Junior or Senior High School student with a reference letter from a faculty member required.
  2. Prior experience in food service in a health care setting is preferred.
  3. Highly motivated, well organized and self-directed.
  4. Must work well as a team member.
  5. Must be able to push food carts with varying weights greater than 100lbs.
  6. Must be able to lift items that weigh up to 50 lbs.
  7. Good verbal communication and customer service skills required.
  8. Readily learns and applies new procedures and technology.

 

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.

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