The Patient Logistics Dispatcher is responsible for providing organization, coordination and prioritization of support service requests including internal transportation, Patient discharge and Patient Equipment requests through the Transport Tracking and Bed Tracking applications. Directs the activity of the transport and environmental service and staff, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follow up on issues related to service and operations.
The Patient Logistics Dispatcher will be working as part of an established team consisting of ADT Case Managers or RN’s whose emphasis is on delivering high quality customer service and expertise across the spectrum of Support Services. The employee must be mature, dependable, patient, and possess excellent verbal and written communication and interpersonal skills. The employee will become familiar with customer needs and will match the appropriate service to meet their requirements.
Receives and prioritizes a high volume of requests
Assists ADT Case Manager or RN fielding phone calls for continuous Patient Flow
Performs other duties as assigned.
As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of patients for which care is being provided.