• Patient Care Coordinator

    Patient Care Operations
    Work Hours
    1900-0730, 1500-0330, 1500-1900, 1900-2300, 1500-2330, 0300-0700, 2300-0730
    Position Type
    Regular Part-Time
    Hours Per 2-Week Pay Period
    56-72 Hours
    Weekend Requirements
    Working every other weekend required and holidays as scheduled
  • Overview

    The Patient Care Coordinator has administrative responsibility for the management of all patient services functions on his/her shift.  This responsibility is extended to all hospital services, employees and properties in the absence of administrative personnel. This individual displays competence in the 5 core health care competencies of interdisciplinary team work, quality improvement, evidence based practice, patient focused care and informatics.  He/She utilizes management/leadership processes to communicate and help operationalize organizational philosophy, goals and objectives in the absence of each department’s leadership team.  This individual responds competently under stress, providing leadership and direction to staff throughout the system.  Daily management responsibilities require that one strategize effectively, possess a high degree of clinical competence, and be able to utilize interpersonal skills successfully when relating to patients and families, staff, peers, and colleagues throughout the organization.


    Interdisciplinary Teamwork, Communication and Relationship Building

    • Serves as a resource for leadership team(s) to ensure consistent application of Collective Bargaining Agreements (CBA).
    • Assists in maintaining a recruitment and retention plan in collaboration with departmental leadership and interdisciplinary teams.
    • Facilitates interdisciplinary and staff engagement by using team processes for change and decision-making.
    • Creates an environment which recognizes and values interdisciplinary roles facilitating collaboration between physicians and community to meet patient needs.
    • Coordinates designated functions during a crisis or emergency situation, assigning personnel to jobs/tasks/roles as necessary.
    • Coordinates and assures end of life care is appropriately delivered.
    • Collaborates with physicians, nursing, ancillary departments and administration to plan and organize patient flow; assuring the appropriate level of care is provided, during non-business hours.
    • Facilitates transfers from other facilities.
    • Delivers oral presentations to diverse audiences on nursing, healthcare, and/or organizational issues.
    • Produces relevant written materials to address nursing, healthcare, and/or organizational issues.
    • Utilizes active listening skills and is responsive to concerns. Addresses issues and concerns brought forward by community, staff and patients. Provides for Service Recovery.
    • Asserts views using non-threatening, non-judgmental methods.
    • Recognizes positive behaviors and confronts/manages negative behaviors of staff, physicians, peers, and other hospital employees.
    • Represents the organization to constituents in the community in a positive manner.
    • Assists in identifying education and orientation needs of existing and potential nursing staff.
    • Assists in the application of strategies for clear and consistent communication 24/7, (e.g., staff meetings, newsletters, staff huddles, email).
    • Creates opportunities for employees to be involved in decision-making.

    Evidence Based Practice/Knowledge of Healthcare Environment

    • Actively participates as a member of Patient Services Leadership in strategic planning efforts and achievement of organizational goals and objectives.
    • Demonstrates accountability for job performance by holding self and others accountable in areas to include, but not limited to CVPH standards, and strategic plan.
    • Assists unit/department leadership in the achievement of unit/departmental goals and objectives.
    • Collaborates and assists with implementation plans to meet the goals and objectives.
    • Ensures that care providers practice in roles as allowed by NYS Practice Act, the ANA Code of Ethics, other regulatory agencies, and applicable governing laws.

    Leadership and Professional Practice skills

    • Demonstrates ongoing professional development and lifelong learning in self and staff.
    • Provides clinical coaching and career counseling to staff and aspiring leaders.
    • Completes staff performance evaluations in the timeframe as outlined by CVPH’s policies.
    • Provides clear and consistent performance feedback to staff.
    • Supports an identified succession plan.
    • Maintains involvement on at least one committee.

    Quality and Patient-Focused Care

    • Leads successful performance improvement initiatives demonstrating expertise (e.g. Safety initiatives).
    • Supports the organization-wide patient safety program.
    • Supports safety surveys, responding and acting on safety recommendations.
    • Articulates the organizational and departmental/unit quality improvement goals and objectives.
    • Identifies potential areas of liability in risk management; reports problems to administrative persons for follow-up.
    • Makes daily patient / family and staff rounds to assess quality of care delivered; reinforces change initiatives; practices service recovery.

    Informatics/Business Skills

    • Utilizes productivity data to review daily staffing patterns, and adjusts schedules to meet the nursing care needs of the entire hospital.
    • Analyzes and evaluates future staffing needs for the shift in order to anticipate and provide for changes in unit operations as they occur.
    • Ensures accurate records of daily staffing to comply with hospital and regulatory guidelines and requirements.
    • Identifies outcomes (e.g. fiscal, safety, quality) resulting from staffing decisions; maintains open lines of communication.
    • Demonstrates advanced competence/skill with informatics resources such as Microsoft Office products, internet search engines and technology based communication programs, (e.g., Outlook). Uses telecommunications devices as per CVPH guidelines.
    • Participates in the evaluation of information systems in the practice setting.
    • Manages applications for structured data entry and analysis (e.g., productivity measuring systems, acuity levels).


    1. Current RN licensure in NYS.
    2. BSN or completion of BSN by Spring 2018 required. MSN preferred.
    3. 5 years relevant nursing experience required.
    4. One year critical care experience preferred.
    5. 3 years of supervisory experience required.
    6. Current BLS certification required. ACLS certification preferred.
    7. Demonstrates leadership and managerial abilities with good oral and written communication skills.
    8. Demonstrated critical thinking skills, problem solving skills and decision making within an organizational framework.
    9. Microsoft Office, Policy Manager, Soarian, Bed Tracking, Transport Tracking, Healthstream, HRMS, Smart Square, Soft Med, Pyxis, MSDS, Medkeeper, PCM Auditor, Med Series 4, Nash, Comm Tech Messenger, MAK preferred.

    As applicable, the individual has training / competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed