The Patient Care Coordinator has administrative responsibility for the management of all patient services functions on his/her shift. This responsibility is extended to all hospital services, employees and properties in the absence of administrative personnel. This individual displays competence in the 5 core health care competencies of interdisciplinary team work, quality improvement, evidence based practice, patient focused care and informatics. He/She utilizes management/leadership processes to communicate and help operationalize organizational philosophy, goals and objectives in the absence of each department’s leadership team. This individual responds competently under stress, providing leadership and direction to staff throughout the system. Daily management responsibilities require that one strategize effectively, possess a high degree of clinical competence, and be able to utilize interpersonal skills successfully when relating to patients and families, staff, peers, and colleagues throughout the organization.
Interdisciplinary Teamwork, Communication and Relationship Building
Evidence Based Practice/Knowledge of Healthcare Environment
Leadership and Professional Practice skills
Quality and Patient-Focused Care
As applicable, the individual has training / competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.